Poster I made as a public ‘table of contents’ for a much denser Beta launch plan. The goal was to get a unified conversation about our objectives of the beta test, and how we would learn what we needed to learn.
The process I used to get to this document went roughly as follows:
-Meet with each team and talk through their objectives for Beta
-Document conversation in a shared file
-Build overview map of what we need to learn and how we plan on learning it.
-Print it huge and stick it on a public wall
-Solicit feedback in the form of sticky notes
-Adjust and re-print
-As a group clarify responsibilities for each feedback channel
Managing cross- discipline teams
Company: Datu Health
Location: Boulder Co
Get administrative, billing, and clinical staff in the pregnancy group aligned on what the Datu app should do for their patients.
Co-creating a pregnancy timeline. Through a series of activities, participants helped identify milestones, patient and provider touch-points, and concerns.
Help the Shepherd center, a spinal cord rehab hospital, clarify their digital health needs.
Over two days we took 36 participants including upper management, key clinical stakeholders, and patient representatives through a highly structured workshop experience. Activities included journey mapping, creating personas, and mapping integration points.
We produced a extensive report outlining:
- A vision for their portal
- A current/future patient experience journey
- Portal patient experience elements
- A roadmap for delivery
As part of developing the design and strategy around Datu's new "persuasion engine" product, I kept close tabs on the evolution of the healthcare technology market.
Accenture approached the Institute of Design because they wanted a fresh perspective on the workspace design of their business process outsourcing operations overseas.
We traveled to dozens of offices across three major cities. At each, we conducted interviews, workspace observations, and shadowed employees inside of and outside of work.
Primary research: stakeholder interviews, employee interviews, observations, ride-alongs.
Managing client relationships
Concept prototyping and presentation
Location: Chicago, IL; San Antonio, TX; Bangalore, India; Manilla, Philippines
Role: My professor selected me for this project because my experience in environments design and focus on research aligned with project needs.
After conducting the research and analysis together, my two co-workers and I split syntheses according to areas of interest; Tiago worked on group dynamics, John work on workspace learning, and I worked on workspace desk, space, and information platforms.
For the presentation my focus was creating the physical and digital prototypes as well as the presentation space.
Team: Anijo Mathews (faculty sponsor), Tiago Justino, John Trotty, Drew Raines
Why in this day in age, when we can get virtually anything at a moment’s notice, is it still so difficult to get the ingredients we need to make the dinner we want, right when we want it?
A neighborhood market on wheels, The Merchant and Muse carries a curated set of high-quality, ever-evolving ingredients—meat, grains, produce—everything you need to make an easy and awesome dinner tonight.
Service blueprint design
Iterative design and research process
Vijay's 101 Design Methods book is just one of many channels by which design methods can reach a wider audience. The aim of this project was to determine how a design methods platform could enhance the usefulness of these methods while allowing the body of knowledge to grow in in a collaborative fashion.
The workshop pictured was used to help understand how the needs we identified in our research could be solved by a platform based approach.
The results of the project were presented to both the school and to a lunch crowd at the annul Design Research Conference hosted by ID.
Workshop organization and facilitation
Project: 101 Design Methods platform devolopment workshop
Location: Chicago, IL
Team: Vijay Kumar, Vijay Balijaypalli, Scott Massing, Rodrigo Isasi, Drew Raines
The store Magic, Inc. is a landmark in the Chicago magic scene, and, importantly to us, fostered the type of community companies pay a fortune to try to imitate. The employees and store regulars embraced us warmly and pulled us in, making the week+ we spent immersed in the store an enjoyable and fascinating experience.
Findings: Through analysis, we honed in on the different ways people experience the shop—and how these experiences map to specific behavioral typologies.
We also learned, among other things, that Magic, Inc. continues to survive because they realize that for them, community building turns retail into a unique experience that adds value for store regulars and newcomers alike.
Immersive research methodology including expert interviews, ethnographic interviews, and behavioral observation
Analysis of large set of qualitative data (video, photos, audio, and field notes)
Location: IIT Institute of Design, Chicago IL
Role: Member of three student team
Team: Drew Raines, Katie Kowaloff, Alisa Weinstein
Summary: Digital fabrication tools make it easier to move back and forward between the digital and physical worlds. The aim of this project was to create a system that explores the unique behaviors of an object that sits right on the fuzzy line between analog and digital.
By creating this digital/physical object I hoped to explore how the rules that apply to digital objects, such as the ability to open their development up to the world, and the possibility of versioning, can be applied to semi-digital objects.
I also hoped to create a learning experience that familiarizes ID students (and eventually the larger population) with digital fabrication tools by removing initial barriers and creating an easy 'starter project.'
Trying to make something go viral
Location: Chicago, IL
Role: Solo project
I joined studio Echelman as project manager for a project that was uncharted territory for the studio. Janet’s normal projects are large netted sculptures, however the site for this piece was too historic to allow anything so substantial.
Sweeping ‘brush-strokes’ of fog will emanate from grating set in the ground, tracing the paths of the trains in real time as they crisscross below the plaza. We hope to make the invisible movement of the trains below the city visible.
Balancing artistic goals with concerns of other disciplines
Visual expression of abstract concepts
Producing and providing feedback on concept renderings
Tracking and billing for services rendered
Location: Philadelphia, PA
Role: Project manager for art components
Lead art studio to develop concept
Research systems and contract specialty experts
Coordinate construction documentation with all involved parties.
Provide guidance and feedback to visualizers
Produce public presentation materials
Team: Studio Echelman, SEPTA subway officials, KTA Architects, OLIN landscape architects, MEE fog effect consultants, CMS fountain consultants, Urban Engineers project engineers, ARUP lighting
Summary: The effects of transportation on the environment was a focus of my undergraduate studies. For my senior honors thesis I compiled the largest data set on car driving patterns assembled to date. My aim was to answer the question: How does the demographic and structural makeup of an area affect how much a resident there drives?
For me it was a new mind-set; I would never see the vast majority of the individual values on which I was basing my findings. They were masked to me by their sheer volume. Statistics was my window, and I learned to appreciate it in a new way.
Multiple regression modeling
Geographically linked data
Project: Senior Thesis
Location: Brown University, Providence RI.